Car Hire At

Newquay Airport

Open 7 Days A Week | Free Second Driver With Every Hire | No Refuelling Charges | Unlimited Mileage

Frequently Asked Questions

How old are your vehicles ?
All our vehicles are new latest models and most under 6 months old.

What does the price include?
The price includes insurance and Vat, unlimited mileage, breakdown cover and a free 2nd driver ( Drivers 25 yrs to 75yrs old )

What driving licence do I need?
A full driving licence held for at least 2yrs. If held for only one year you may still hire a vehicle but on some occasions different rates may apply.

Where do you keep your vehicles?
We keep vehicles at most of the Major train stations throughout Cornwall and of course Newquay Airport for your ease of collection and return. Book securely on-line at most locations. Please see the list when booking.

Will you deliver the vehicle for FREE?
Delivery is Free on a Hire of 2 to 3 days or more anywhere in Cornwall subject to availability at time of booking and depending on how busy we are that day and staff availability at time of booking. Delivery is Free on any hire 1 day hire etc in the Newquay Area. i.e To a Hotel, Campsite etc in the Newquay area subject to availability at time of booking.

Will you pick up the vehicle?
Yes. If we dropped it off we'll pick it up.
We offer the facility to leave rentals at most train stations and Newquay Airport for your convenience. A one way hire between different Stations in Cornwall and Newquay Airport is possible but a supplement may apply.

What about endorsements?
If you are over 25 then you can have 2 /3 minor convictions in the last 3 years i.e 2/3 minor speeding offences / mobile phone etc 3 pts each that did not involve a disqualification. If you have been disqualified or you are not sure, please phone the office to discuss your convictions. If you are 21 to 24 years of age then no more than 3 pts in the last 3 years

How can I pay?
We accept Credit or debit cards. Please note we do not take AMERICAN EXPRESS.

Do I need to pay in advance?
If you book SECURELY on-line it is all paid for and you take advantage of a great price and the vehicle group you want, and the knowledge your booking is secure.

What are the age limits for the drivers?
Usually 25yrs to 75yrs FOR A STANDARD HIRER. AGES 21 TO 24 different rates/terms apply (typically £10.00 to £15.00 a day ) and If you are over 75 TO 79 YRS you can still hire a vehicle but the rates may vary. You need to be 25 to a 7/8/9 seater and 25yrs for certain models.

How many drivers can we have?
You get one extra driver free of charge on all hires. Any additional driver is £5.00 to £10.00 per day depending on how many days of hire it is (minimum £15.00 charge)

Can I drive a rental vehicle on a Non UK Licence?
We take the following licences as standard UK, EU and European Licences, Australia, N/zealand, Canada. Usa, S/ African And Japan other Countries not listed can usually hire as standard but sometimes different rates apply we do not take licences from certain countries as follows South America. India, Pakistan, Malasia, China, Thailand.

Do you require a Deposit?
Deposits vary and normally cover the standard Excess of £750.00.(See CDW below)

Can I pay a COLLISION DAMAGE WAIVER (CDW) to delete my excess?
A CDW Collision damage waiver can be paid locally to reduce your excess to £150.00 or Zero, depending on your vehicle, location and drop off. Typically the cost is approximately £12.00 per day.

Will I get my deposit back?
Your deposit will be refunded to you in full when you return the vehicle. If any damage has occurred while the vehicle has been in your care, the cost of the repair will be deducted from your deposit and the remaining balance refunded to you.

Can I take the vehicle abroad?
No

What happens if the vehicle breaks down?
This is unlikely, but in this event all vehicles are covered by breakdown cover whilst in your care.

Vehicle Hire Terms

TERMS AND CONDITIONS OF HIRE
IMPORTANT: Please note that the name and details supplied must be the
same as the person renting. The renter will also need to present a full, current
driving licence and the valid credit card or debit card* used to make the booking
when collecting the vehicle.
• Cornwall Car Hire accepts most, but not all debit cards. Use of a debit card to
rent a vehicle is subject to a review of your credit history or funds available. A
few debit cards may not be accepted at time of rental. If you have questions
about the acceptability of your form of payment, please call Cornwall Car Hire
to determine whether your credit/debit card is acceptable, please check Rental
Qualifications & Requirements.
• Approximate rental charges are based on available information at the time of
reservation for renters age 25 and older. For minimum age requirements please
see "Rental Qualifications and Requirements" link below for details. Please
note that for renters under age 25, an additional daily age differential charge
may apply. Additional fees or surcharges may be applied at time of rental.
• Please note that we will take as a deposit or block an amount on your credit/debit card
equal to
either (i) for a non-prepaid rental, the anticipated cost of the rental, or (ii) for a
prepaid rental, anticipated costs of the rental, which are additional to the
amount already paid. Please note that we will require an amount on your
credit/debit card equal to the sum of your hire excess typically £750.00 at collection on
a UK licence or a sum of an amount up to a higher excess for NON UK licence holders or
licence holders under 25 and over 75 yrs old to cover estimated charges at the time of
rental. If a CDW has been taken to reduce or lower the excess then a Pre-Authorisation or
deposit is taken typically for £300.00 although this can vary at the discretion of Cornwall
Car Hire and may be considerably more for Non UK licence holders i.e £900.00 typically.
Please note NON UK drivers with only a Passport must provide a £900.00 security deposit
on a Credit / Debit card as the theft of the vehicle is a genuine risk and a smaller deposit
does not cover this risk adequately where the ID and address is not easily verified.
• CHANGES TO RESERVATIONS
1 Cornwall Car Hire will allow customers to make changes to a reservation:
a. Online emailing the admin office
b. By calling Cornwall Car Hire. If calling no change is confirmed unless Cornwall car hire
has confirmed the change by email
2. No modification administration fee will be made for changes made online.
Cornwall Car Hire
Cornwall Car Hire.reserves the right to charge an administration fee for continuous/
frequent changes.
3. Any change made to a booking made online or through the call centre will
be recalculated based on the availability and prices at the time the change is
made. This may be greater or lesser than the price originally booked. This
applies to changes made to:
a. Drop off location
b. Pick up date and time
c. Drop off time and date
d. Car group
e. Airline and flight number
f. Neverlost
g. Child seats
h. All other additional products
4. The lead customer name and the pick up location on a reservation cannot be
changed.
If a customer wishes to change the lead name or the pick up location,
then they must cancel the reservation (see terms and conditions for
Cancellations) and make a new reservation.
5. The customer will be asked to enter a valid CREDITt /DEBIT card number at the end of
a change to a prepaid reservation. This MUST be the same credit card that was
used for the original reservation. If the customer wishes to change the credit
card, then the original reservation must be cancelled (see terms and conditions
for Cancellations) and a new reservation made.
6. If no cars are available for the location and date requested, then the
customer will receive an email or call or text to say : 'No cars available at this location
for this date
or duration'. The customer should try to change the dates or location for pick
up.
7. If no vehicles are available for the location, date or other requests
made, the customer will get an email or call or text saying no availability. If the
customer sees this message, they may cancel the original reservation (see
terms and conditions for Cancellations) and make a new reservation if a non prepaid
rate is available.
• CANCELLATIONS
1. Cornwall Car Hire will allow customers to cancel a prepaid reservation:
a. online by email.
b. by calling the Office admin.
2. A refund of the prepaid reservation will be made in full if cancelled within
24hrs of the booking being made except when the booking cancellation is 7
days or less from the start of the booking:
a. If the cancellation is made within 7 days of the original booking time;
b. Less an administrative fee of £UK30
• if the cancellation is made after 24 days of the original booking time UP TO 1 CALENDER
MONTH DATE BEFORE COLLECTION Cornwall Car Hire will charge A £UK30 cancellation fee.
• .Cancellations which are less than ONE CALENDER MONTH BEFORE COLLECTION AND UP
TO 7 days before the booking is due will
incur 50% OF THE HIRE FEE. CANCELLATIONS WITH LESS THAN 7 DAYS TO GO WILL INCUR
THE FULL COST OF THE HIRE AND NO REFUNDS WILL BE GIVEN
3. Refunds will be made to the credit card that the original booking was made
on.
CHANGES AT TIME OF PICK UP
1. If at the time of vehicle collection you wish to rent a larger car or rent for a
longer period, you may do so, subject to availability, on payment of additional
charges. Such charges will be quoted in the currency of the UK and may be at
a higher rate than those previously quoted.
NO SHOWS/LOST RENTALS
1. If you fail to cancel your reservation prior to the Pick Up Time and do not
collect the vehicle on the Pick Up Date, or if you fail to comply with the pick
up terms (see above), we reserve the right to make a No Show/Lost Rental
Charge of £UK70, which recovers our administration costs and compensates
us for our inability to rent the vehicle when it was reserved for your use and
the full cost of the rental will also be charged.
• 2. We will refund your No Show/Lost Rental Charge, if
you write to us within 14 days of the Pick Up Date at Cornwall Car Hire,
Office Admin Prepayment and enclosing a copy of this Reservation
Confirmation.
EARLY RETURN
1. Please note that we are unable to give a refund if you return the vehicle
Early or refund fuel overfills.
• RENTAL QUALIFICATIONS
*** Renter not driving is not allowed *** except for: WHEN PERMISSION HAS
BEEN GIVEN BY CORNWALL CAR HIRE
- - Renter with a disability precluding him/her from driving
In each case the driver must meet the Cornwall Car Hire Rental Qualifications &
Requirements and declare any disability at time of booking in the comments box and
driving is at the discretion of Cornwall car Hire’s Insurance company who make the
decision on cover available
***********************************************************
The person named on the reservation booking must be the main driver, present at time
of rental and payer of any rental charges.
An Additional driver is free if between 25 yrs and 75 yrs of no mre than one accident or
claim and no more than 2 minor traffic violations convictions in the last 3 yrs and no
disqualifications in the last 5 yrs . Each additional driver will cost £10.00 per day (subject
to
change) minimum £15.00 additional fee irrespective of the number of drivers up to a
maximum of the number of passengers in the vehicle,.
Exceptions to this fee are all contract rates, all vehicle replacement rates.
All additional drivers must present a valid driving licence and 2 additional forms of
Identification.
For further information regarding driver's licence requirements, please refer to
Cornwall Car hire office administratrion by email or phone.
For further information regarding minimum age requirements, please refer to "Age
Restrictions and Exceptions" in the FAQ’S.
Minimum Age requirement is 21 YRS to 79 yrs ( 25 years of age to 75 years of age FOR
STANDARD HIRERS ) Hirers of 21 years to 24 years of age and 76 to 79yrs will be subject to
an additional fee of £10.00 per
day (subject to change)
PREPAID RATES ONLY
Cornwall Car Hire applies Cancellation and No Show/Lost Rental charges on all prepaid
rates
booked from the following countries: Austria, Belgium, Denmark, France (including
Monaco), Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal,
Spain (including Gibraltar), South Africa, Switzerland, Sweden and United Kingdom USA
AND CANADA .
• CHANGES TO RESERVATIONS
1 Cornwall Car Hire will allow customers to make changes to a reservation:
a. Online email.
b. By calling Cornwall Car Hire who must confirm before acceptance of change is agreed
2. No modification administration fee will be made for changes made online.
Cornwall Car Hire
reserves the right to charge an administration fee for continuous and frequesnt changes
made by calling
Cornwall Car Hire
3. Any change made to a booking made online or through the call centre will
be recalculated based on the availability and prices at the time the change is
made. This may be greater or lesser than the price originally booked. This
applies to changes made to:
a. Drop off location
b. Pick up date and time
c. Drop off time and date
d. Car group
e. Airline and flight number
f. Neverlost
g. Child seats
h. All other additional products
4. The lead customer name and the pick up location on a reservation cannot be
changed. If a customer wishes to change the lead name or the pick up location,
then they must cancel the reservation (see terms and conditions for
Cancellations) and make a new reservation.
5. The customer will be asked to enter a valid credit card number at the end of
a change to a prepaid reservation. This MUST be the same credit card that was
used for the original reservation. If the customer wishes to change the credit
card, then the original reservation must be cancelled (see terms and conditions
for Cancellations) and a new reservation made.
6. If no cars are available for the location and date requested, then the
customer will see the message: 'No cars available at this location for this date
or duration'. The customer should try to change the dates or location for pick
up.
7. If no prepaid rates are available for the location, date or other requests
made, the customer will receive an email message or text or phone call saying : 'No
availability. If the
customer sees this message, they may cancel the original reservation (see
terms and conditions for Cancellations) and make a new reservation if a non prepaid
rate is available. BOOKINGS ARE NOT CONFIRMED UNLESS AN EMAIL CONFIRMATION HAS
BEEN SENT WITH A BOOKING /CONTRACT NUMBER
.
CHANGES AT TIME OF PICK UP
1. If at the time of vehicle collection you wish to rent a larger car or rent for a
longer period, you may do so, subject to availability, on payment of additional
charges. Such charges will be quoted in the currency of the UK and may be at
a higher rate than those previously quoted.
NO SHOWS/LOST RENTALS
1. If you fail to cancel your reservation prior to the Pick Up Time and do not
collect the vehicle on the Pick Up Date, or if you fail to comply with the pick
up terms (see above), we reserve the right to make a No Show/Lost Rental
Charge of £UK70, which recovers our administration costs and compensates
us for our inability to rent the vehicle when it was reserved for your use and
the full cost of the rental will also be charged
2. We will refund your No Show/Lost Rental Charge, if you
write to us within 14 days of the Pick Up Date at Cornwall Car Hire, Office Admin
Prepayment and enclosing a copy of this Reservation Confirmation.
EARLY RETURN
1. Please note that we are unable to give a refund if you return the vehicle early.
Booster seats are available to hire at £6.00 per seat per day (subject to change ) .
24 Hours notice is
required and 48 hrs may be required at a weekend
Child seats are available at £6.00 per seat per day (subject to change ) 24 Hours notice is
required and 48hrs may be required at a weekend.
Collision Damage Waiver is an optional* service which, if accepted, reduces your
financial liability for damage to the Cornwall Car Hire vehicle, its parts and
accessories, except for theft, attempted theft or vandalism, Tyre and windscreen cover is
not included in the CDW but additional cover for these items can be purchased separately
provided the vehicle is used in accordance with the terms and conditions of the rental
agreement.
*CDW may be mandatory for out of hours returns OR night time dusk collections when
visibility is not great to agree the vehicle condition adequately and included in some
contract or preferential rates
All rentals are subject to a waivable excess ranging from GBP 750.00 GBP
1,400.00, depending on the vehicle group, for which you are responsible in the event
of damage during the rental.
You can reduce your excess liability by paying an additional daily
rate called CDW (Collision damage waiver) rates are variable and can be purchased at
the collection point and can be anywhere from £6.00 to £40.00 per day depending on
the vehicle group but are typically £12.00 day
If you choose to rely on your credit card or purchase your own CDW cover separately from
CORNWALL CAR HIRE we reserve the right to charge an administration fee for requested
documents in relation to the information the customer requires to settle the claim with
their insurance company starting at £30.00.
We strongly recommend that you fully
understand the terms and conditions of any cover provided by your credit card
company before you decline any of our optional services.
CORNWALL CAR HIRE DOES NOT DEAL DIRECTLY AND IS NOT OBLIGATED TO DEAL WITH
CUSTOMERS OWN INSURANCE COMPANY IN RELATION TO DAMAGE CLAIMS AND CDW
PURCHASED SEPERATELY AND NOT FROM CORNWALL CAR HIRE. We will deal with
documentation requests from customers but please again note fees can sometimes apply
depending on how much documentation is required.
Parking tickets and traffic violations attract fees from various vehicle lease companies
which have to be paid by Cornwall car hire and the customer is liable for these associated
fees.
Transport for London (TfL) levies a Congestion Charge of GBP variable rate per day for
driving in Central London, Mondays to Fridays between 0700-1800 hrs, excluding
Weekends and Public Holidays. Full details including charges and maps can be found
on the TfL Congestion Charging website at www.cclondon.com
Hire cars are not exempt from the Congestion Charge and it is your responsibility,
including visitors from abroad, and not Cornwall Car Hire to register the vehicle you are
driving on
a central database and to pay the charge each day you travel within the charging zone.
If you are renting from our locations inside the zone, St Pancras, Russell Square,
London Victoria and Marble Arch, Cornwall Car Hire pays the first day's charge and adds it
on
your rental agreement. Extra days are your responsibility.
Cameras read the vehicle number plate as you enter or drive within the charging zone
and match it with the database. Once the number plate is matched, showing you have
paid the charge, the details are wiped off the computer at the end of each day.
The Congestion Charge can be paid in advance, by midnight on the day of your
journey or by midnight the following charging day. If the charge is paid by midnight
the following charging day, the charge rises to GBP variable and you can only pay via
the call centre and TfL website. If the charge is not paid by midnight of the following
charging day, a Penalty Charge will apply (see TfL website). This penalty will be
reduced if you pay within 14 calendar days from the date on the notice, but increased
if you do not pay within 28 calendar days.
Cornwall Car Hire will not accept liability for these charges***
Charges can be paid daily by cash, cheque and credit or debit card at selected retail
outlets including post offices, petrol stations and nominated pay points. You can also
pay by credit or debit card on the TfL website or by calling within the UK 0845-900-
1234.
A £50.00 administration fee may be applied for each congestion charge not paid for
by the hirer
At the time of rental, the driver must present a valid national driver's licence that has
been held for at least 2 years.
We accept licences from the following Nations. United Kingdom, European Union(
New Eastern members must check with the office) U.S.A, Canada, Australia, New
Zealand, South Africa
Licences from other nations may be taken but this is subject to approval in advance by
Cornwall Car Hire
An International Driver's Permit (IDP) is highly recommended for non-European
Union renters.
The IDP translates the national driver's licence into various languages and is not
accepted without the national licence.
For UK licence holders THE CUSTOMERS DVLA PRINTOUT SHOWING DRIVING HISTORY IS
REQUIRED AT COLLECTION OR SENT IN ADVANCE BY EMAIL AND IS MANDATORY and Northern
Ireland: Customers holding the new Photo card Driver's
Licence must remember that the photo card and paper counterpart make up the
complete driver's licence and both must be produced when renting a vehicle.
If you do not have the new Photo card Driver's Licence, you will be required to
produce a photo ID (passport etc) or utility bill along with your paper licence at the
time of rental.
Note:
All paper driving licenses and paper counter part licenses which have been laminated
will not be accepted as valid as security features cannot be seen when placed under
the ultraviolet lamps at rental counters.
UK endorsed driver's licences.
Endorsements on licences are to be taken from date of conviction, not date of offence.
A Standard Hirer may have up to 6 penalty points on their licence in the last 3yrs for
minor offences with codes SP CU LC MS MW PC TS
Other conviction codes may be ok but are subject to approval in advance by Cornwall
Car Hire
Please note all disqualifications in the last 5 yrs may effect your right to hire so must
be reported and approval given in advance.
Any known penalty points pending must be included in your hire declaration as a
standard hirer at point of pick up. Non-declared points pending may invalidate your
insurance
You may have up to one accident or claim in the last 3 years to be a standard hirer
Non UK endorsed driver's licences.
A Standard hirer has no more than 2 minor offences and one accident or claim in the
last 3 years
Some top of the range and prestige cars may be excluded to younger drivers and
drivers with less than 5 years driving experience Including MPV Hire
We do not provide one-way hires but this is possible within Cornwall and is usually
subject to a one-way surcharge, which varies.
Vehicles may not be taken outside of the UK. Some times we may approve this and is
subject to a Green Card Purchase, Breakdown purchase and all must be approved by
Cornwall Car Hire in advance.
No surcharge will apply for taking the vehicle into: Northern Ireland and the Isle of
Wight.
The following forms of payment are accepted when booking on the websites: most
major credit cards, some debit cards
* If you made your booking with a credit or debit card, you will need to present the
card when picking-up the vehicle.
At the time of rental an authorization or Deposit is obtained on your credit card based
on the estimated rental charges, the hire excess plus the cost of one tank of fuel
(Approx GBP 80.00). It varies according to the make and model of the vehicle. There
must be sufficient credit on your card to cover all charges.
Credit cards:
Cards which carry the Electron logo or the words "Electronic use only" are not
accepted.
Debit cards are accepted as a valid method of payment when you make a
reservation., but only if:
- The cardholder's details on the card are embossed;
- The card carries issue and expiry dates;
- Flying "V" and floating "M" symbols are present;
- The card carries the Visa or Mastercard logo;
- The card carries the Delta logo below the Visa hologram.
Acceptable credit cards are, , Mastercard ,Visa, Visa Debit, Switch Maestro.
A days hire is strictly 24 hrs and hires may BE charged another days rental if vehicles
are returned later than agreed without prior approval.
A charge may be levied for any impact on the following customers resulting from non
or later return of a vehicle or later than agreed time which results in Cornwall Car
Hire being unable to fulfil its obligations
Safety seats are mandatory by law in the United Kingdom for children up to 12 years
old (or 1.35 metres) while travelling in motor vehicles. Please check the government
website for changes and advice and do not take Cornwall Car Hire as the definitive advisor
of legal requirements on this matter and Cornwall car hire are not responsible for adising
you on child seat issues only the renting of a British Standard seat .
Cornwall Car Hire offers infant seats for children for all vehicle groups.
Infant Seats For babies
13 kg (from birth
to 12-15 months)
An various ages
If the seat is not returned or is returned damaged, a penalty fee will be applied as
detailed above.
Infant seats can be booked via the Internet or phone with 48 hours advance notice.
VEHICLE RENTAL RATE QUOTES, RESERVATIONS
AND PREPAYMENTS
Rate Quotes
Vehicle rental rates vary considerably from place to place and from time to time, and
they change very frequently. You may contact Cornwall Car Hire to inquire about
rates for vehicle rentals through a variety of channels, including reservations
telephone lines, websites and computerized reservations systems such as those
utilized by travel agents. Unless it is provided in connection with certain types of
reservations, a rate quote you receive is merely indicative of the rates then being
offered and creates neither legal rights nor practical expectations of vehicle
availability or the continued applicability of the quoted rate. Rate quotes made in
connection with reservations are covered by the rules appearing below.
Reservations
When you wish to make a reservation for the rental of a vehicle, you may contact
Cornwall Car Hire through a variety of channels. AN ON-LINE "reservation" for a vehicle
rental
is a notation in Cornwall Car Hire records that you have expressed the desire and
intention to rent a vehicle of a specified vehicle class from Cornwall Car Hire at a
specified time, date and location (the "pick-up" time, date and location), with the
vehicle to be returned to Cornwall Car Hire at a specified time, date and location (the
"return" time, date and location), on the terms and conditions and subject to the rental
qualifications and requirements that Cornwall Car Hire then imposes for such a rental.
The RESERVATION REQUEST IS NOT CONFIRMED UNLESS CORNWALL CAR HIRE HAS DONE SO
BY EMAIL CONFIRMATION OR PHONE OR BY TEXT AND HAS ISSUED A BOOKING REFERENCE
CONTRACT NUMBER NUMBER
Pick-up and return times for reservations are always expressed in local time at the
pick-up and return locations, respectively.
In general, Cornwall Car Hire accepts reservations only for a class of vehicles, and
not for vehicles either of specific makes, model years or models or with particular
characteristics not common to all vehicles in the class.
When you seek to make a reservation, Cornwall Car Hire may decline to allow you to
do so. If Cornwall Car Hire allows you to make a reservation, any legal obligations
that arise – both for you and for Cornwall Car Hire or the applicable Cornwall Car
Hire licensee – are discussed in detail below. The practical, non-legal significance of
your making a reservation is also discussed in detail below.
Rental Qualifications and Requirements
The Cornwall Car Hire Company operating a rental location at which you wish to rent
or at the delivery location may impose significant qualifications and requirements on
people seeking to rent vehicles. Those include the possession of a valid driver’s
license, the satisfaction of minimum age requirements and the making of
arrangements with respect to payment of rental charges that Cornwall Car Hire deems
satisfactory. Other, significant qualifications and requirements may also apply. You
must satisfy all rental qualifications and requirements at the time of pick-up; it is not
sufficient for you to meet them at the time of reservation. For full details, Cornwall
Car Hire or go to the website.
Rates Quoted in connection with Reservations
Quoted Base Rate. When you make a reservation for a rental transaction, you will
generally receive a quote for the applicable base rental rate (also known as timeandmileage/
kilometer charges) that, unless you are advised to the contrary, is exclusive of
certain charges that may be assessed in connection with the rental, including but not
limited to taxes, governmental surcharges, other surcharges, common facilities
charges, drop charges, delivery and collection charges, expense reimbursements and
recoveries and charges for optional products or services (such as allowing additional
or younger individuals to operate the vehicle, fuel or fuel service, loss or collision
damage waiver, theft protection, supplemental insurance products, child seats, ski
racks, satellite radios and navigational aids). If you do not change any aspect of the
reservation and the rental takes place in accordance with the reservation, then will not
honor the base rate quoted. If, before the rental takes place, you change the
reservation with respect to the vehicle class, pick-up time, date or location or return
time, date or location, then Cornwall Car Hire reserves the right to change the base
rate applicable to the rental, so long as the changed rate is disclosed to you at or
before the time the rental commences
Estimated Total. When you make a reservation, in addition to being quoted a base
rental rate and any estimate of the additional charges that are expected to be assessed
in connection with the rental, you may receive a quote of the estimated, or
approximate, total charge for the entire rental. Such a total will ordinarily be
computed without regard to charges for optional products and services and charges
that Cornwall Car Hire cannot, on the basis of the information available to it at the
time, determine. Except in the case of prepaid rental transactions (which are discussed
below), such a total will only be a good faith estimate based on tax rates and other
governmentally imposed charges that Cornwall Car Hire, at the time of the quote,
expects will apply at the time of the rental. If Cornwall Car Hire expectations with
respect to tax rates or other governmentally imposed charges are not realized – for
example, if tax rates are unexpectedly increased after the quote is given – then you
will be liable for the taxes and other governmentally imposed charges that actually
apply at the time of rental, even if they are higher than Cornwall Car Hire had
expected at the time of reservation.
Assumptions made in Estimates. When it estimates additional and total charges in
connection with a rate quote, Cornwall Car Hire must make assumptions. In
particular, if the quoted base rental rate has a per-mile/kilometer component, then
Cornwall Car Hire will compute its estimates based on assumptions regarding the
distance that you will drive. Those assumptions may not reflect your driving plans,
and as a result the actual costs of your rental may differ significantly from Cornwall
Car Hire estimates.
,
Exception – Reservations for Distant Dates. When you make a reservation for a
rental transaction, you may be advised that the quoted rental rates for the specified
pick-up time, date and place are "subject to change", "only indicative" or words of
similar meaning. This typically occurs when the specified pick-up date is a number of
months later than the date on which the reservation is being made. Such a reservation
is called a "distant-date reservation". In the case of a distant-date reservation,
Cornwall Car Hire reserves the right to change all the charges applicable to the rental,
so long as the charges that will actually apply are disclosed to you at or before the
time the rental commences. If you are making distant-date reservations, you may
recontact
Cornwall Car Hire nearer to the indicated pick-up date in order to obtain a rate quote
that is not subject to the qualifications just described. The preceding four paragraphs
apply only to reservations that are not distant-date reservations
Types of Rental Transactions and Reservations;
Cornwall Car Hire classifies rental transactions as "prepaid" and "non-prepaid". The
characteristics of a "prepaid" rental transaction are described in detail below; one of
the most important characteristics is that in such a transaction, you will pay some or
all of the amount that will be due for the rental "up-front" (that is, shortly after you
arrange for the rental). A "non-prepaid" rental transaction is any rental transaction that
is not a prepaid rental transaction
Cornwall Car Hire classifies reservations for rental transactions as "confirmed" or
"standby". The characteristics of confirmed and "standby" reservations are described
in detail below. A "confirmed" reservation is a reservation that Cornwall Car Hire
makes without advising you that it is "guaranteed" or "standby". Cornwall Car Hire
sometimes also takes "requests" for reservations; the characteristics of a "request" are
also described below. A confirmed reservation is not confirmed until Cornwall Car
Hire notifies you by email or phone or post OR TEXT advising you of such reservation and
providing you the customer with a booking reference number. Prepaid rentals are
standby until such action s have been made and you have been notified by Cornwall
Car Hire. Until this notification the prepaid booking is known as “Standby” and is not
confirmed.
Prepaid Rental Transactions
When you enter into a prepaid rental transaction, you simultaneously (i) make a
confirmed request for reservation with Cornwall Car Hire to rent a vehicle of a specified
vehicle
class from Cornwall Car Hire at a specified pick-up time, date and location, with the
vehicle to be returned at a specified return time, date and location, and (ii) pay,
typically by a debit, credit or charge card debit processed soon after the reservation is
made, the total rental charge quoted at the time of reservation.
A prepaid rental transaction creates a two-party legal agreement between you and
Cornwall Car Hire with the following terms:
A. If you arrive at the specified pick-up date and location, satisfy the then-applicable
rental qualifications and requirements of Cornwall Car Hire and are willing to sign
the document or documents constituting the rental agreement in the form presented
by, Cornwall Car Hire then Cornwall Car Hire undertakes that the Cornwall Car Hire
will, within one hour of the later to occur of the specified pick-up time and your
arrival at the rental counter, rent a vehicle of the specified class to you on the terms
set forth in the rental agreement. The rental agreement will establish the legal
obligations of you and Cornwall Car Hire with respect to the rental of the vehicle, and
the legal obligations of Cornwall Car Hire with respect to the rental of the vehicle will
be solely those set forth in this paragraph and paragraphs B through L below.
B. If you rent a vehicle of the specified vehicle class from Cornwall Car Hire, abide
by the terms of the rental agreement (including the obligation to return the vehicle at
the specified return location at or before the specified return date and time, in the
condition required by the rental agreement), purchase no optional products or services
other than those expressly to be provided under the terms of the prepaid rental
transaction and incur no additional charges (including charges for driving more than
any mileage/kilometer limit that was disclosed at the time you agreed to enter into the
transaction), then the Cornwall Car Hire undertakes that it will accept the amount you
previously paid as payment in full for the rental, except for taxes and other
governmentally imposed charges applicable to the rental are different from those
expected at the time of reservation.
C. If you purchase any optional products or services that are not expressly to be
provided under the terms of the prepaid rental transaction or incur any other
additional charges (such as additional time charges if the vehicle is not returned on
time, additional mileage/kilometer charges if the vehicle is driven more than a
mileage/kilometer limit disclosed at the time you agreed to enter into the transaction,
a service charge for failing to return the vehicle to the agreed return location or with
the agreed amount of fuel in the tank, charges for loss or damage to the vehicle and
charges for fines assessed against the vehicle’s owner resulting from the use of the car
by you or another person with your permission), then you will be solely responsible to
the Cornwall Car Hire for the charges for such optional products or services and for
such other additional charges.
D. If you do not abide by the terms of the rental agreement or if your rented vehicle is
lost, stolen or damaged, then the Cornwall Car Hire will compute the total amount due
to it under the terms of the rental agreement and Cornwall Car Hire undertakes that it
will to the extent permitted by law apply the amount you previously paid to Cornwall
Car Hire toward the total amount due, with you being solely responsible to the
Cornwall Car Hire for the balance
E. If you do not arrive at the specified pick-up location for the prepaid rental
transaction at the scheduled pick-up time, then the reservation for the transaction will
be held only until 11:59 p.m. (local time) on the specified pick-up date, unless the
pick-up location closes before 11:59 p.m., in which case the reservation will be held
until the closing time of the location.
F. You may receive a complete refund from Cornwall Car Hire of the amount you
previously paid to the Cornwall Car Hire in connection with a prepaid rental
transaction, without any deduction for liquidated damages, if you notify Cornwall Car
Hire , either through a website, by a call to Cornwall Car Hire or by a email , that you
wish to cancel the transaction and Cornwall Car Hire actually receives that notice at
any time during the following period (the "Free Cancellation Period 24hrs "):
G. With respect to any prepaid rental transaction, the following shall apply: If you
notify Cornwall Car Hire, either through the website, by a call to our call cente office
or by a email, that you wish to cancel the transaction and Cornwall Car Hire actually
receives that notice at any time after the end of the Free Cancellation Period and
before the beginning (local time) of the specified pick-up date, then the Cornwall Car
Hire will promptly, at your election, either refund the amount you previously paid to
the Cornwall Car Hire , less liquidated damages in the amount described in the next
sentence, or cause the payment, less liquidated damages in the amount described in
the next sentence, to be applied toward another rental transaction involving you
Cornwall Car Hire. The amount that will be payable in accordance with the preceding
sentence as liquidated damages will be the amount that you were told, at the time you
made the reservation, would be retained as a "Cancellation Charge" (or words of
comparable meaning) if you cancelled the reservation after the end of the Free
Cancellation Period. This amount, when payable, is intended to be an estimate of the
amount needed to compensate Cornwall Car Hire for the administrative costs they
incurred in connection with the making of the reservation (including, without
limitation, charges paid to charge, credit and debit card issuers and processors).
H. If you do not arrive at the specified pick-up location for the prepaid rental
transaction by 11:59 p.m. (local time) on the pick-up date indicated in the reservation,
or by the closing time of the location on that date, if earlier, then the reservation for
the transaction will expire. Amounts previously paid to Cornwall Car Hire will be
lost. The amount that will be payable in accordance with the preceding sentence as
liquidated damages will be the amount that you were told, at the time you made the
reservation, would be retained by Cornwall Car Hire as "No-Show Fee" (or words of
comparable meaning). This amount, when payable, is intended to the amount needed
to compensate Cornwall Car Hire for the administrative costs they incurred in
connection with the making of the reservation (including, without limitation, charges
paid to charge, credit and debit card issuers and processors) and for the Renting
Company’s inability to rent the vehicle while it was reserved for your use.
I. As described below under "Conditions outside the Control of Cornwall Car Hire
(Force Majeur)", if, as the result of events or conditions outside the control of the
Cornwall Car Hire, it is impracticable for the Cornwall Car Hire to perform its
obligations under paragraph A above, then either Cornwall Car Hire may cancel the
prepaid rental transaction, in which case Cornwall Car Hire will refund to you,
without any deduction, the prepaid rental charge that it collected. Also, as described
below under "General Conditions outside the Control of the Customer", if, as the
result of general events or conditions outside your control, it is impracticable for you
to perform your obligations under paragraph A above, then you will be excused from
such obligations and Cornwall Car Hire will, upon receipt of notification from you of
the existence of such general conditions or events, refund to you, without deduction,
the prepaid rental charge that it collected from you.
J. Cornwall Car Hire is not responsible for consequential damages if it should
fail to meet its obligations in connection with a prepaid rental transaction.
Similarly, you are not responsible for consequential damages should you fail to
meet your obligations in connection with the transaction.
K The legal rights and obligations created by a prepaid rental transaction will be
governed by the laws of the jurisdiction in which the pick-up location is situated,
unless applicable law mandates that a different body of law govern (in which case the
mandated body of law will govern).
Practical Consequences of Making a Confirmed Reservation
Although they are generally not legally obligated to do so, Cornwall Car Hire will
endeavour to fulfil confirmed -prepaid rentals of vehicles, subject to (i) vehicle
availability, (ii) satisfaction by renters of the relevant then-applicable rental
qualifications and requirements, (iii) willingness of renters to sign the document or
documents comprising the rental agreement in the form presented by the Cornwall
Car Hire and (iv) in the case of standby reservations, Cornwall Car Hire’s ability to
meet all confirmed reservations (as discussed above under "Standby Reservations").
Although once again they are generally not legally obligated to do so, Cornwall Car
Hire will endeavour to fulfil both confirmed and standby reservations for -prepaid
rentals of vehicles before offering the same vehicles for rental for the same periods to
individuals who have not made reservations (sometimes called "walk-ups").
Expiration of Reservations
If you make a reservation for a -prepaid rental specifying a pick-up location in and
fail to arrive at the pick-up location within two hours of the specified pick-up time (or,
if the location closes before then, by the location’s closing time), the reservation will
expire; however, (i) if you are arriving by airplane or train etc and have provided
Cornwall Car Hire with flight/arrival deatils details (including airline and flight
number), the reservation will be held until the flight/train arrives or the pick-up
location closes, whichever occurs first and (ii)if you arrive late at a location this may
interfere with our delivery schedule and pre arranged commitments to other
customers and on some occasions customers may have to be flexible and patient while
Cornwall Car Hire does its best to fullfill its obligations to you and there may by be a
delay whist Cornwall Car Hire fulfils its other obligations before you receive your
vehicle.
Requests
Sometimes when you seek to make a reservation, Cornwall Car Hire will advise that a
reservation cannot be confirmed at that time but that a further internal query will be
made to determine if it can be. When that occurs, a reservation is said to be "on
request". In such a circumstance, you may be told to contact Cornwall Car Hire at a
later date to determine the status of the request, or Cornwall Car Hire may undertake
to contact you to advise of the status of the request. Unless and until Cornwall Car
Hire subsequently advises you that a confirmed or standby reservation may now be
made, all information tz Cornwall Car Hire provides with respect to the requested
reservation, including any associated rate quote, is merely indicative of current
conditions and should not create any expectations regarding either the likelihood that
a confirmed or standby reservation will eventually be available or the rate or other
terms that would apply if such a reservation were eventually determined to be
available
Conditions outside the Control of Cornwall Car Hire (Force Majeure)
If it is impracticable for Cornwall Car Hire company to perform any of its obligations
set forth in paragraph A under the heading "Prepaid Rental Transactions" at the
specified pick-up time, date and location as the result of events or conditions beyond
the control of Cornwall Car Hire , including, without limitation, any governmental
act, flood, fire or other natural catastrophe, unusually severe weather (including wind,
snow and ice storms), epidemic, Act of God, war, terrorist act, riot, insurrection, civil
strife, national emergency, strike or other labor dispute, utility failure, failure or
disruption of data processing or transmission or failure or disruption of access or
supply, then (i) in the case of a confirmed reservation, the reservation will expire, a
No-show Fee will not be charged and Cornwall Car Hire will have no further
obligations with respect to the reservation and (ii) in the case of a prepaid rental
transaction, the transaction will be cancelled and Cornwall Car Hire will promptly
refund to you, without any deduction for liquidated damages, the prepaid rental
charge that had been collected from you in respect of the transaction and the Cornwall
Car Hire will have no further obligations with respect to the transaction.
General Conditions outside the Control of the Customer
If it is impracticable for you to perform any of your obligations set forth in paragraph
A under the heading "Prepaid Rental Transactions" at the specified pick-up time, date
and location as the result of general events or conditions beyond your control,
including, without limitation, any governmental act, flood, fire or other natural
catastrophe, unusually severe weather (including wind, snow and ice storms),
epidemic, Act of God, war, terrorist act, riot, insurrection, civil strife, national
emergency, strike or other labor dispute, utility failure, failure or disruption of data
processing or transmission or failure or disruption of access or supply, then (i) in the
case of a guaranteed reservation, the reservation will expire, a No-show Fee either
will not be charged or will, if it was charged before you gave notice to Cornwall Car
Hire of the existence of such event or condition, be promptly refunded to you and you
will have no further obligations with respect to the reservation and (ii) in the case of a
prepaid rental transaction, the transaction will be cancelled, and Cornwall Car Hire
will promptly refund to you, without any deduction for liquidated damages, the
prepaid rental charge that had been collected from you in respect of the transaction
and you will have no further obligations with respect to the transaction. You should
note, however, that events and conditions that are beyond your control but that
are not general in nature, including, without limitation, the condition of your
health and the health of those traveling with you, will not excuse your
performance of your obligations under a prepaid rental transaction ; Changes to
travel arrangements by third parties i.e airlines and train/bus companies buses
etc are not considered to be general and you should consider travel insurance or
similar arrangements to protect you against unforeseen events and costs and
conditions that are specific to you and those travelling with you.

Other Pick Up And Drop Off Locations
ST AUSTELL STATION & St Austell area
NEWQUAY TRAIN STATION & Newquay Area
BODMIN PARKWAY
NEWQUAY AIRPORT
TRURO STATION & Truro Area
REDRUTH STATION
A30 FRADDON (Nr Macdonalds).
LISKEARD STATION
CAMBORNE STATION & Camborne area
PENZANCE STATION
FALMOUTH STATION
ST ERTH STATION (St Ives)

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